Privacy Policy

1. Who We Are

Lime IPTV ("we", "us", "our") operates the website iptvlime.com and provides IPTV streaming services worldwide. For data protection queries, contact us at support@iptvlime.com or via WhatsApp.

2. Data We Collect

We collect the following personal data when you use our service:

• Contact information — name and WhatsApp number or email address you provide when ordering
• Payment confirmation — transaction reference only; we do not store card numbers or full payment details
• IP address — collected automatically by our servers for security and abuse prevention
• Device/usage data — type of device and app used to stream, collected for service optimisation
• Cookies — see Section 6 below

We do not collect sensitive personal data (race, religion, health, biometrics).

3. How We Use Your Data

Your data is used exclusively to:

• Deliver and activate your Lime IPTV subscription
• Provide customer support and troubleshooting
• Send service-related communications (activation credentials, renewal reminders)
• Detect and prevent fraud and abuse
• Improve server performance and streaming quality

We do not use your data for advertising profiling or sell it to third parties.

4. Legal Basis (GDPR)

If you are in the European Economic Area or UK, we process your data under the following legal bases:

• Contract performance — processing necessary to deliver your subscription
• Legitimate interests — fraud prevention, security, service improvement
• Consent — where you have opted in to marketing communications

5. Data Sharing

We share your data only with:

• Payment processors (PayPal, Wise) — to process your payment securely
• Hosting providers — server infrastructure necessary to run the service
• WhatsApp (Meta) — when you contact us via WhatsApp, Meta's privacy policy also applies

We do not share your data with advertisers, data brokers, or any other third parties.

6. Cookies

Our website uses the following cookies:

• Essential cookies — required for the website to function (session management)
• Analytics cookies — anonymous usage statistics to improve the website (Google Analytics, if active)

You can disable cookies in your browser settings. Disabling analytics cookies does not affect your ability to use the service.

7. Data Retention

We retain your personal data for as long as your subscription is active, plus 12 months thereafter for legal and support purposes. Payment records are retained for 7 years as required by financial regulations.

8. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — correct any inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time, for consent-based processing

To exercise any right, contact us at support@iptvlime.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted communications via WhatsApp and HTTPS on all web pages. No method of transmission over the internet is 100% secure — we cannot guarantee absolute security but we take all reasonable precautions.

10. Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with data, contact us immediately for deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revision date. Continued use of Lime IPTV after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests:

• Email: support@iptvlime.com
• WhatsApp: +44 7874 393221
• Website: iptvlime.com